[Lightstalkers] World Press Photo login errors

World Press Photo login errors

Wed, 20 Jan 2010 11:41:00 +0000

Has anyone been having issues logging in to their World Press submission ? I have been getting errors for the last 2 days and unable to login to finalize my submission. Thanks J

Re: World Press Photo login errors

Wed, 13 Jan 2010 13:30:56 +0000

Me too, I've been trying to submit for 2 days now. I have send them an email, but haven't received any answer.

Re: World Press Photo login errors

Wed, 13 Jan 2010 13:36:12 +0000

I've just received an emial from WPP, the deadline is extended until Sunday 17 January

Re: World Press Photo login errors

Wed, 13 Jan 2010 13:54:44 +0000

Yeah I am having problems as well. I managed to upload 1 story but after selecting the category got an error message. That was 2 days ago. I can access my personal data but cannot upload or retrieve what I already uploaded. I get this error An error occurred An error occured while retrieving your story entries. Please try again. If the error keeps occurring, contact help@worldpressphoto.org. In your e-mail, please provide the following event key and the event details. Event key: Event details: Failed to lazily initialize a collection I did get a reply from WPP but it was generic and I still cannot upload. From WPP Dear Mark, As many photographers are uploading there work at the moment, there is a lot of traffic on the web entry site. Please try it again tomorrow, we are doing our utmost best to make the website work as efficient as possible. Please donâ€™t be worried about the deadline, we will of course make sure that you can submit your entry fine. Best regards, Micha

Re: World Press Photo login errors

Wed, 13 Jan 2010 14:52:48 +0000

Cheers Mark, I'm getting that error too. Images I thought I'd succesfully uploaded have disappeared and now I can't select any page within the site without getting many other errors. This seems more of a buggy thing as opposed to a traffic issue?

Re: World Press Photo login errors

Wed, 13 Jan 2010 15:48:28 +0000

the same for me: problems uploading stories, it went fine uploading singles. I've got an email from wpp, their server seems to be overloaded these last days....

Re: World Press Photo login errors

Wed, 13 Jan 2010 17:46:14 +0000

there's the official notice linked on the top of this home page too

Re: World Press Photo login errors

Wed, 13 Jan 2010 17:48:56 +0000

Update - The deadline for submitting entries through the web entry site is Sunday 17 January 2010, 23.59 Central European Time. From : http://www.worldpressphoto.org/index.php?option=com_content&task=view&id=1709&Itemid=251&bandwidth=high

Re: World Press Photo login errors

Wed, 13 Jan 2010 22:29:26 +0000

Has anyone been able to upload any images? I am still getting error messages.

Re: World Press Photo login errors

Thu, 14 Jan 2010 00:26:10 +0000

I'm getting an error while entering my personal info...can't even get past that stage...

Re: World Press Photo login errors

Thu, 14 Jan 2010 00:53:33 +0000

i was able to fill all my personal and professional data. as i tried to upload the photos the operation crashed at 30%...

Re: World Press Photo login errors

Thu, 14 Jan 2010 04:58:00 +0000

The issue seems to have been resolved. Spoke with WWP and they said it was a server issue.

Re: World Press Photo login errors

Thu, 14 Jan 2010 06:12:00 +0000

finally got passed the personal page after trying multiple times....Now, i'm stuck uploading images...images upload but when i hit save i get error message...

Re: World Press Photo login errors

Thu, 14 Jan 2010 06:31:39 +0000

My upload stops at 44%....

Re: World Press Photo login errors

Thu, 14 Jan 2010 10:29:09 +0000

This is turning into a real marathon of the mind. I sign in OK but get an instant error message which can be by-passed by clicking on my personal data. If I click either the singles or stories I get an error message. Jehad are you able to successfuly upload and submit?

Re: World Press Photo login errors

Thu, 14 Jan 2010 10:40:45 +0000

Same for me too; each time I sign in I get the 'lazily failed to initialise a collection' error ... I also dont get the 'my stories/upload' option that were there previously, just the error. 'Event id: 725576747'. The singles options remain ok, as well as the 'my data' tab.

Re: World Press Photo login errors

Thu, 14 Jan 2010 10:45:08 +0000

This morning I successfully updated my personal/professional data... now on to the photos...

Re: World Press Photo login errors

Thu, 14 Jan 2010 10:51:28 +0000

The personal/professional data has never been an issue. 2 Days ago I uploaded 11 images from 1 of the stories I was submitting. It took a while but it finally went then I selected the category and title and after a long attempt it timed out. Now I am unable to see those images or upload further images either singles or stories. Just the error code. The extended deadline is not much use if you cannot upload. It's quite shoddy to be honest.

Re: World Press Photo login errors

Thu, 14 Jan 2010 11:08:12 +0000

crashed at 28% uploading a 12 photos story...I think somebody from wpp desk should make a public communication about these troubles...we are all wasting hours trying to upload...are you sending 300dpi?

Re: World Press Photo login errors

Thu, 14 Jan 2010 11:34:54 +0000

Federico there is no need to send 300 dpi as the images are projected. I imagine if this continues WPP should allow entries to be send via an alternative means. If 1 photographer is unable to upload because of technical problems that orginate at WPP then the contest is null and void. I am going to call them and find out what is going on. I will let you know what they say!

Re: World Press Photo login errors

Thu, 14 Jan 2010 11:38:58 +0000

thanks...this is the email I received when I asked about dpi...I imagined some of the jury need "working prints": Dear Federico, The images should be at least 72 dpi, 300 is better. The longest side of the image is most important, this should be at least 3000 pixels long. Best regards, Anna I'll resize my photos but with this kind of dimensions they suggested I think their server is just full!

Re: World Press Photo login errors

Thu, 14 Jan 2010 11:53:35 +0000

Could be... I have so far managed to upload one singe image, at 3.5 MB. My next image is 10.5 MB and is repeatedly failing to save after upload. I have to go away for the weekend tomorrow, and I'm afraid that at this rate I just won't get everything uploaded by tomorrow morning... another deadline extension perhaps? I hope...

Re: World Press Photo login errors

Thu, 14 Jan 2010 12:27:36 +0000

OK I just called them and they have a major problem with the server. They are trying to fix the problem. I was assured that everyone will be able to upload and submit their entry. Those brave soles who are prepared to stare at a screen please keep us updated if you get any joy uploading. Best Mark

Re: World Press Photo login errors

Thu, 14 Jan 2010 12:30:58 +0000

Nice work Mark, thanks for the update

Re: World Press Photo login errors

Thu, 14 Jan 2010 13:14:28 +0000

Looks like things have improved... I've got 3 images uploaded now :-)

Re: World Press Photo login errors

Thu, 14 Jan 2010 13:22:06 +0000

Improvement for me too; images have re-appeared and no errors as yet!

Re: World Press Photo login errors

Thu, 14 Jan 2010 14:05:03 +0000

Yeah It now seems to be working OK. Good luck. Best Mark

Re: World Press Photo login errors

Thu, 14 Jan 2010 14:40:57 +0000

The upload of my first series seems to be stuck at 44%... anyone know if I can upload a story several images at a time, or do they all have to be uploaded as one batch?

Re: World Press Photo login errors

Thu, 14 Jan 2010 14:54:21 +0000

Back to square 1. Everything seemed to be working fine. I deleted the files that were already on the server and uploaded it again....to 66% It has crashed on me twice there. Hold on, make that 3 times. I suspect there is now a backlog and everyone is trying to upload. I am writing this via my blackberry so it does not intervere with the upstream. It's just crazy.

Re: World Press Photo login errors

Thu, 14 Jan 2010 15:29:02 +0000

Well, I tried it and answered my own question. Yes, you can upload just a couple of images for a story and then add more... so I'm doing it in batches in two at the moment... Everything's really slow though... but I'm watching Entourage Season 5 on DVD and sipping Talisker 57Âº sigle malt scotch in the downtime... :-)

Re: World Press Photo login errors

Thu, 14 Jan 2010 18:36:37 +0000

hey everyone- oooooh single malt. that sounds good. yep. i have been trying for 2 days to no avail- the only advice they gave me was you can downsize to 2000 PX on the max. dimension instead of 3000 but that is not helping. i cannot get a story to upload at all. i will try in the US wee hours and see if that works. but seems to be a mess. -angela

Re: World Press Photo login errors

Thu, 14 Jan 2010 19:19:51 +0000

been trying to upload for the last 3 days - get stuck each time at 73% ! i called WPP twice and each time i was told to try in a couple of hrs - extending the deadline doesnt help much if the problem isn't properly addressed -

Re: World Press Photo login errors

Thu, 14 Jan 2010 19:26:24 +0000

I've been having problems all week trying to get stories submitted. The uploads complete then when I try to save the title/category, it times out and I get an error.

Re: World Press Photo login errors

Thu, 14 Jan 2010 19:31:45 +0000

uploaded 7 photos from a story (of 12!) in 3 hours!!!very slow..and some photos were uploaded without the captions (also if i wrote all the metadata in my files!). it's a mess, better than yesterday but still a big mess!

Re: World Press Photo login errors

Thu, 14 Jan 2010 19:38:27 +0000

on my experience it seems working better if i let the photo be uploaded to the end (also if it takes a long time) than stopping the uploading and trying again hoping to be faster

Re: World Press Photo login errors

Thu, 14 Jan 2010 19:41:21 +0000

i just uploaded 2 photo, it took me 10 mins - and the i got an error message when saving the title !!, even if it'd work every 2 pics it would take me ages to upload 4 stories of 12 pics each! useless -

Re: World Press Photo login errors

Thu, 14 Jan 2010 19:59:11 +0000

I guess we get what we pay for. :P

Re: World Press Photo login errors

Thu, 14 Jan 2010 19:59:40 +0000

I have managed to upload one story. The trick is to upload in batches of 3 save them in the category and then add the extra images. Also the metadata is not in the uploaded files, I had to add that once the image has uploaded. It's a pain in the arse but appears to be the only way to do it. I received an email from WPP asking photographers to downsize to 2000 pix but that (in my opinion) gives the photographers who have already successfully submitted their images @ 3000 pix an unfair advantage as they will obviously look bigger when projected. Having said that a good picture will look good at most any decent viewing size. I have uploaded 3000 pix images ok. It has been a real mind fxxk, single malt sounds like a very good idea. Best of luck

Re: World Press Photo login errors

Fri, 15 Jan 2010 01:51:45 +0000

It's impossible to upload anything bigger than a single photo. Uploading a story in batches doesn't work (at least not here), because even if I upload only two photos, I can't get past saving the story. I wonder how will they ensure all of us will be able to upload on time, considering we have work to do by 17th, and will not be spending our time uploading for hours.

Re: World Press Photo login errors

Fri, 15 Jan 2010 08:18:41 +0000

on my side now i can upload batches of 2 images each - but having to submit 4 stories of 12 imgs each it's just madness -

Re: World Press Photo login errors

Fri, 15 Jan 2010 11:30:44 +0000

I've had the same problems for the last three days, but now, miraculously, it's working! Please don't tell anyone....

Re: World Press Photo login errors

Fri, 15 Jan 2010 11:33:04 +0000

I finally finished. It was running very smooth this morning. Even the thumbnails were showing and the metadata was copying over OK. Martin send me some of that scotch :)

Re: World Press Photo login errors

Fri, 15 Jan 2010 11:46:38 +0000

You're closer to the source than I am! ;-)

Re: World Press Photo login errors

Fri, 15 Jan 2010 11:52:22 +0000

Yeah true but i don't like going to Scotland. Have you seen Braveheart? Edward Longshanks sums it up "The problem with Scotland is it's full of Scots" This is what could happen while I park up and buy some single Malt! Just kidding I have a few scottish friends! !!

Re: World Press Photo login errors

Fri, 15 Jan 2010 11:59:27 +0000

it's working better, still slow but something was improved.good luck sometimes the metadata are not uploaded...good luck!!!

Re: World Press Photo login errors

Fri, 15 Jan 2010 12:03:24 +0000

Well, I think I shouldn't have posted that it's working again. Five seconds after sending my post the trouble started again! Oh no, I single-handedly brought down the World Press Photo server!

Re: World Press Photo login errors

Fri, 15 Jan 2010 12:06:40 +0000

it's been like that since days...for sure, next year, we'll experience another kind of submission to wpp!

Re: World Press Photo login errors

Fri, 15 Jan 2010 12:27:34 +0000

i bet next year it won't be free anymore -

Re: World Press Photo login errors

Fri, 15 Jan 2010 22:58:06 +0000

same situation, last 2 days... i can't complete 100% my uploading, and need to do a incompleted submission good luck

Re: World Press Photo login errors

Fri, 15 Jan 2010 23:03:08 +0000

just submitted my 3 stories. it has been a long long job. I suggest you to try to be calm and wait before the wpp uploading page has finished her refreshing when it has taken the photo. good luck to everybody!

Re: World Press Photo login errors

Fri, 15 Jan 2010 23:21:09 +0000

I'm done. What a fantastic waste of precious time. And I'm sitting comfortably at my desk with a super fast internet connection and electricity 24 hours a day. I can't imagine how this must have been for a freelancer operating out of a dingy internet cafe with a slow and shaky connection in say, Zimbabwe, Mali or Pakistan. Pretty much impossible to take part in this year's World Press Photo for these guys, I guess.

Re: World Press Photo login errors

Sat, 16 Jan 2010 00:06:28 +0000

i finally was able to upload ONE story. good advice to upload just 2-3 images at a time and wait until the site finishes loading completely at each step before trying to move forward. rushing it will crash it. i agree with christoph that i am here in a spot with hi-speed and all the amenities and i had all that trouble...many people will have a really hard time getting thru. am sure they are working real hard to fix it up- seems to be working much better than it was...good luck -angela

Re: World Press Photo login errors

Sat, 16 Jan 2010 00:26:57 +0000

If this can be of any help I finally filed 2 stories and the job was really easier after compressing the pictures a little bit (I didn't downsize them), instead of using level 12 on photoshop I used 9 and uploaded 3 at a time. A bit slow but it worked. Cheers Dado

Re: World Press Photo login errors

Sat, 16 Jan 2010 22:25:37 +0000

An incredible pain in the ass. I found you have to upload about 3 at a time and add more after for a story. I kept the pixel dimensions at 3000 px, but changed my resolution 1o 150 dpi and saved at 9 compression, only then could I upload and it still takes a while. I gave up and only entered one project, not worth the hassle for bragging rights (but enough for a free book!)

Re: World Press Photo login errors

Sat, 16 Jan 2010 22:35:41 +0000

5 days to upload 4 stories - to be honest i prefer to pay for it and get it done in 15 mins .

Re: World Press Photo login errors

Sun, 17 Jan 2010 03:13:25 +0000

Hi folks. I don't have none problem early. I suppose this problems are because a bottle neck. Dado advice sounds good. Good luck to all and take in account that Barnack award are open and early is better to upload photos.

Re: World Press Photo login errors

Sun, 17 Jan 2010 05:51:56 +0000

I have had no errors. Done in about 5 min.

Re: World Press Photo login errors

Sun, 17 Jan 2010 09:23:28 +0000

I did it about three weeks ago and it went very smooth. Took about 10 minutes.

Re: World Press Photo login errors

Sun, 17 Jan 2010 12:37:49 +0000

Does anyone know how to get in touch with WP directly? I am still not able to upload and noone is replying to my emails.

Re: World Press Photo login errors

Sun, 17 Jan 2010 12:39:37 +0000

Tel. +31 20 676 6096 not sure they are there today , give it a try

Re: World Press Photo login errors

Mon, 18 Jan 2010 01:21:05 +0000

Yes. Out of the 85,000 photographers that submit images, they targeted you.

Re: World Press Photo login errors

Mon, 18 Jan 2010 09:03:06 +0000

It has been hard but finally I was able to submit 3 stories (total 30 photos). The problem for me is that bottlenecks were due the high resolution required and the amount of submissions during the last days. If you see Oskar Barnack rules you'll see that they only accept really small files...this can be a possible solution for the next wpp. I totally disagree with Luca who wrote: " 5 days to upload 4 stories â€“ to be honest i prefer to pay for it and get it done in 15 mins"... wpp is the most important contest in our business and it's also one of the most important cultural event during the year. I don't think it's right or fair to wish a fee to be in wpp. I'd rather suggest wpp to reconsider their criteria of admission and to accept smaller files...then everything should work well like in the past. Good luck to everybody and try to email them (from a spam safe address, like @gmail.com..)if you still have problems. They'll help you.

Re: World Press Photo login errors

Mon, 18 Jan 2010 09:13:27 +0000

hi federico, u are right , if they addressed the problem properly for next year and it's kept free of charge we are all happy bunnies, but if it has to repeat like this year, i prefer to pay a small fee and get it on quickly, :)

Re: World Press Photo login errors

Mon, 18 Jan 2010 12:06:33 +0000

Yesterday Sunday 17 january, i was trying to upload my images. I sent them couple of messages telling that there was a problem with the server (i knew it would be oversaturated). As i had spent 8 hours trying to upload just 12 pictures, and i could just see 6 of them, i just uploaded the story like that, with just 6 pics. But then they sent me two messages: -One of them telling me about the difficulties they were having with the server, and then, the best, that tells me that i can upload later the pictures, because they dont want to leave none out of the contest. So, thats it, people having problems should contact them and tell them what troubles had this last week, before the deadline. I trust them, just waiting the message to finish my 6 pictures left to end the story. And thats it. Hope u get the chance to. Good luck to all.

Re: World Press Photo login errors

Tue, 19 Jan 2010 06:38:34 +0000

I just received that email: Dear Benedicte, As you were not able to finalize your entry by the extended deadline, we would like to ask you to upload your work on your personal FTP server or send us your files through www.YouSendIt.com. To make sure your files can be uploaded by the team at World Press Photo without any problems, we require the following: * Code the files in the correct order of appearance * Provide us the category to enter the files in (use in your file codes) * All meta data MUST be filled out (shooting date, place, country, caption, publication date (if applicable) and credits) * Provide us your username and password * After you have uploaded through your FTP or www.YouSendIt.com, write an email to contest@worldpressphoto to notify us and provide us with the details of the FTP account or www.YouSendIt.com. THE DEADLINE FOR SENDING US YOUR WORK IS TUESDAY 19 JANUARY 23.59 HOURS CENTRAL EUROPEAN TIME. THIS DEADLINE WILL NOT BE EXTENDED. With kind regards Anna ---------------------------------- World Press Photo Jacob Obrechtstraat 26 1071 KM Amsterdam The Netherlands Tel. +31 (0)20 676 6096 Fax. +31 (0)20 676 4471 office@worldpressphoto.org www.worldpressphoto.org

Re: World Press Photo login errors

Wed, 20 Jan 2010 06:19:28 +0000

I had the same problems too - had uploaded half a dozen singles no problem. It then kept crashing while uploading a story of 12 pics. I gave up and when I could log in and get my singles visible cut my lossses and submitted. If I'd known of the deadline extensions I may have continued trying. Poor effort from the organisers considering the prestige of the event and the time they have to get it together. Good luck to you all. Graham

Re: World Press Photo login errors

Wed, 20 Jan 2010 11:28:01 +0000

I think the best way to skip this problems is to avoid to do it at the last minute. I did it one week before the dead line and took 10 minutes...and If everyone do it as soon as they can also who has to it last minute will have less traffic, I guess...

Re: World Press Photo login errors

Wed, 20 Jan 2010 11:41:00 +0000

I started my submissions two days after the competition opened and continued trying to enter throughout the whole period. Definitely a bug in the system