LS updates tonight

Hi all — we’re doing a number of upgrades tonight, which will address some issues with stability and hopefully make LS much faster for all. We’ll be down for a few minutes after midnight EST.

In the course of these upgrades, we’ve updated the login system; it’s become necessary to be more strict about enforcing secure passwords. This means that for many members, your existing password will be reset. If, after the upgrades, your old password stops working, just request a one via the “reset password” page. You can then log in and update your account with a new password (or use the auto-generated password, which is very secure).

Most of the time, this is very quick and easy. You may, however, encounter one of two common problems:

1) Your LS account is registered to a particular email address, and automated password notifications are sent to only that address. Please note that when you request a new password, you have to check that account’s Inbox.

2) ISPs sometimes block email from LS as “spam”. If your password notification doesn’t appear in your Inbox, do check your “junk” or “spam” mailboxes to see if it landed there. This is, unfortunately, beyond our control; just email us directly and we can sort it out manually.

In general, if you have trouble logging in, you can always email us at support@lightstalkers.org — human beings are standing by to help you out.

As always, you can follow us on Twitter or subscribe to the RSS feed for timely updates — and thanks, as always, for all your support. We’re continuing to provide LS as a free, nonprofit resource, and depend on you for donations and understanding.

by Shinji Kuwayama at Thu Aug 07 04:39:08 UTC 2008 (ed. Aug 19 2008) Chicago, United States | Bookmark |