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Canon support, yes, I need help again

All right,

So, as of my last post, one body is in the shop here, waiting no less than 15 days for a part to come in….. Three months after buying two 20D’s they have both completely failed on me.

After searching and searching the net on my very slow connection, I have not come up with a single, solitary email address that I can lodge my formal letter of complaint to Canon, U.S.A or otherwise.

Does anyone out there have a few email contacts there, possibly with Canon Professional Services/ or someone in some sort of management position?

by [a former member] at 2005-03-17 03:21:12 UTC (ed. Mar 12 2008 ) delhi , India | Bookmark | | Report spam→

Try Mr. Chuck Westfall aka Dr. C at

cwestfall@cusa.canon.com

Or try East Coast Representative David Sparer

dsparer@cusa.canon.com

They will treat you like royalty. Or point you in the right direction.

How is the Rasa?

by David Monroe | 17 Mar 2005 04:03 (ed. Mar 17 2005) | East Coast, United States | | Report spam→
and how is mr. graham morrison?

by [former member] | 17 Mar 2005 11:03 | New York, United States | | Report spam→
You might want to try Jess at CPS as well (cacpsservice@cusa.canon.com).

by Stephen Voss | 17 Mar 2005 12:03 | Portland, Oregon, United States | | Report spam→
Great, thanks you guys….I needed that.

……..Alan, very good, but I’ll fill you in over email….

J!- lassi is the new rasa, oh my.

by [former member] | 17 Mar 2005 13:03 (ed. Mar 17 2005) | delhi, India | | Report spam→
Oh, and by the way- thank you and kudos to Shinji and Teru for a damn site where you can get this kind of info….

by [former member] | 17 Mar 2005 13:03 | delhi, India | | Report spam→
aint no thing, scottie. (at least not for me, shinji does all the work around here).
two suggestions — if you talk to the canon people, invite them to join LS — they of all people should be hearing these real world product reviews, and should have answers for future questions. Same for any nikon reps and techs out there.

second thing - if you’re in Delhi, and haven’t met him already, you should meet Deepak Puri. He pretty much runs asia - He’ll know where to go locally, and an intro from him may well get your gear fixed faster.

by teru kuwayama | 17 Mar 2005 21:03 | Brooklyn/East Side, United States | | Report spam→

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Participants

David Monroe, David Monroe
[undisclosed location].
Stephen Voss, Photojournalist Stephen Voss
Photojournalist
Washington, Dc , United States
teru kuwayama, I/O teru kuwayama
I/O
New York , United States


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