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CD stuck in Powerbook?! Sitting in NYC and need help!

Hi there,
I have a problem that I guess a lot of us have run into. I have a stuck CD in my slot (super)drive of my 12 inch 1.33 mHz Powerbook.
It is not a mechanical problem, it is worse than that. My PB all of a sudden thinks it doesn’t even have a drive! DVD-Player, Toast and System Profile will all say that there is no drive!

So I tried everything(holding down the eject key while booting, holding down the mouse pad button while booting, tried the eject order through Open Firmvare and even reset the NVRAM) and nothing helps!

Is the next stop a repair man or do any of you have a trick up your sleeves?

And if next stop is the repair guy, then where should I go for that quick wonderful relief? I’m currently in Brooklyn. (There is still Apple Care on the little bastard!)

Thanks a bunch, David

by [a former member] at 2006-02-06 16:10:39 UTC (ed. Mar 12 2008 ) NYC , United States | Bookmark | | Report spam→

I had the same problem not long ago and tried everything.
I ended up at apple care where they said it could be the system software…" back up everything and re install the system software"
Which meant lose all my nice stting but anyway I went on with it and it did not do it, in the end I had to have it replaced.
So go to Tekserve or Apple Heaven on Earth, but don’t let them tell you it’s the system. It should be replaced.

by [former member] | 06 Feb 2006 17:02 | NYC, United States | | Report spam→
Arrgh! But thanks anyway Sandra, I was just it that “fool yourself mode” where I hoped they could do it while I had a cup of coffee looking at too expensive gadgets, that I don’t need anyway… How long did it take in the end to have them replace it?


by [former member] | 06 Feb 2006 17:02 | NYC, United States | | Report spam→
I did have 2 CDs (…my 3 years son was exploring my office…) stucked in my powerbook g4.
I opened the laptop following the instruction in the manul (there is a sequence order how you unscrew it) and removed the cds manually and carefully….

by KASH Gabriele Torsello | 06 Feb 2006 18:02 | London, United Kingdom | | Report spam→
I’ve heard of people shaking them out (with quiet deliberation and a sweaty brow), and I’ve also heard of people sticking tweezers and double-taped toothpicks inside to try and pull out the disc, but it sounds like you might have to take this one to the shop. Give yourself a pat on the back for getting Applecare… Liam

by Liam Maloney | 06 Feb 2006 18:02 (ed. Feb 6 2006) | Montreal, Canada | | Report spam→

I second Tekserve on 23rd between 6th and 7th Avenues. They are usually very helpful. Otherwise try Digital Society on 10th between Broadway and 5th.
Have you tried all applications with an eject button? itunes or disk utility?
also, in open firmware did anything happen? it should try to eject the disk 3 times and this should be audible even if the disk doesn’t come out. if you can hear it working, try tipping the PB downwards so gravity helps the disk. you can also try reinstalling the firmware for the drive. if you can’t find it on apple’s site, try this one

good luck,

by [former member] | 07 Feb 2006 09:02 | Baghdad, Iraq | | Report spam→
Hi Johan, thanks for the info – and sorry for not popping by in Brooklyn. Give me a shout whenever you’re in Dk.
I think I’ll try your software option, since the other things probably wont work. In Open Firmware it came up with a message saying something like “can’t find eject option”. I guess it is because the OS can’t find the drive at all… It doesn’t mount in disk utility either.

Take care, D

by [former member] | 07 Feb 2006 09:02 | NYC, United States | | Report spam→
David- I had the exact same problem last year. Tried everything. In the end I just left it overnight and in the morning when I powered the laptop up again from sleep mode the superdrive made a wierd noise and the CD popped out. Not of great help to you I’m afraid, but it might not be an irreversible problem that requires great expense. Good luck. Simon.

by Simon Roberts | 07 Feb 2006 10:02 | London, United Kingdom | | Report spam→
Hi Simon, hmmm. Maybe you have some good karma in your home. I’ll be heading towards London in a couple of weeks, so maybe we should have the PB have a sleep over. Or was it in Russia?

I’ve decided to take it back home and let them fix it there, for now it is just annoying and it also means I can’t watch DVD’s on the flight back;-(

Maybe I see you in London, cheerio D.

by [former member] | 07 Feb 2006 11:02 | NYC, United States | | Report spam→
Hi, I hope this is not too late or too obvious but have you tried the paper clip trick? Carefully poke a paper clip into the small button which is inside and to the right of the CD slot. Best of luck.

by Mark Chilvers | 07 Feb 2006 13:02 | London, United Kingdom | | Report spam→
A while back I ran into Marcus Bleasdale on the street here in Soho, who had some terrible email trouble on his Powerbook while he had stopped into town for a few days. It was already after 5 pm, but on the strength of a couple of glowing testimonials on Lightstalkers, including one by Teru’s own mother, I sent him up to Techknowsphere Solutions at 20 West 36th St., 212-391-1570. Not only did the guy fix his problems right away at no charge, but he told him to feel free to get on Skype and call him if he had any Mac trouble the next time he was in the Congo. He told Marcus he’d talk him through it.

That’s where I’m going the next time I have a Mac problem.

Their web address is: http://www.tkssol.com/

Best of luck.

by John Trotter | 07 Feb 2006 13:02 | Brooklyn, NY, United States | | Report spam→
Thanks John, they seem like a bunch of cool guys! I’ll head into town tomorrow and swing by them.

I’ll let you all know what comes out of this.


by [former member] | 07 Feb 2006 13:02 | NYC, United States | | Report spam→
AppleCare helped me with this problem about a month ago with my Powerbook. I think it was as easy as holding down the Apple and T or C key when rebooting the computer.

by Craig Schneider | 07 Feb 2006 14:02 | Brooklyn, NY, United States | | Report spam→
FOUND THIS ON    http://docs.info.apple.com/article.html?artnum=88275
The drive doesn’t eject discs

If the drive ejects discs slowly or appears to be struggling, insert and eject a disc several times.

  1. If the drive does not eject discs, press the F12 key or, on original PowerBook G4 computers, the manual eject button located on the side of the slot. Holding down the trackpad button during startup should also eject a disc.
  2. If the disc still does not eject, update the optical drive’s firmware. This step may not be needed for all computers.
  3. Reset the parameter RAM (PRAM) and/or the Power Manager (PMU.)
  4. If the disc still does not eject, contact Apple to arrange for service.

by Leonard Neumann | 07 Feb 2006 14:02 | Dallas, United States | | Report spam→

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KASH Gabriele Torsello, Photojournalist KASH Gabriele Torsello
London , United Kingdom
Liam Maloney, Photojournalist Liam Maloney
Beirut , Lebanon
Simon Roberts, Photographer Simon Roberts
Brighton , United Kingdom
Mark Chilvers, Photographer Mark Chilvers
London , United Kingdom ( GTW )
John Trotter, Photographer John Trotter
Brooklyn, Ny , United States ( JFK )
Craig Schneider, Writer/Photographer Craig Schneider
Brooklyn, New York , United States
Leonard Neumann, Photographer Leonard Neumann
Dallas / London , United States


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