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i bought broken used equipment from adorama

hey all, just had a horrific experience w Adorama, NYC. bought some used equipment there, 2 out 3 pieces (hasselblad) were broken. i just talked to 2 other people that had the same experience. has anyone else? i am hoping to file a complaint w the city / business bureau and have to hve supporting documnetation.
2 things: please reply if you have had this problem, also, they are selling broken stuff, so have it tested somewhere before you shoot anything w it. thanks, a

by [a former member] at 2006-05-25 23:31:19 UTC (ed. Mar 12 2008 ) Brooklyn , United States | Bookmark | | Report spam→

Can you return it? I’ve always had a great experience with Adorama, however, I was buying demo/almost new equipment. As far as I know they have have a 14, or 7 day return policy on equipment.

“For the first 14 days of your purchase (First 7 days for video, audio, and digital equipment), you may return merchandise for a full money back refund (excluding any shipping charges) or exchange.” — From their website FAQ. It doesn’t say anything regarding a different policy on used equipment.

http://www.adorama.com/catalog.tpl?op=faq

Hope this helps.

by [former member] | 25 May 2006 23:05 | New York, United States | | Report spam→
I bought a used Rapid Omega kit from their website last year. A day after my order was made/confirmed, I got an email from a salesman saying that they always inspect used equipment before shipping, and that they found the RF window was broken and that they were canceling my order. I called the guy, and we ended up settling on a lower price. The camera was fine other than what he had menioned. My salesman was pretty helpful; his name was Joel Lefkowitz, if you want to try him.

by [former member] | 26 May 2006 02:05 | Chiang Mai, Thailand | | Report spam→
I’ve bought from Adorama a few times and been happy. Have you contacted them? Seems they would refund if it was within their return period.

by David Honl | 26 May 2006 08:05 | Istanbul, Turkey | | Report spam→
Sorry no can help, no problems sending to OZ, great service and rectified any hicups

by Imants | 26 May 2006 09:05 | 7 Hills, Australia | | Report spam→
Last week I purchased a new lens from Adorama and during the ordering process I fell for the old uv filter scam. I got a good deal on the lens and the guy told me that he would throw in a uv filter and polarizing filter for $70. There is no local camera shop that supplys a 77 mm filter of either kind where I live and I was so excited about the lens I was willing to pay it. First of all neither of the filters fit and they both had scratches second of all they charged me $155 for them. Anyways I called and can return them but I just think that they are not trustworthy. The man who took my order never gave me his name. kinda messed up to tell me one price and then charge me twice. I know I was a sucker to buy those filters but I cant imagine they can run a business and be that disloyal. I guess they expect me to be too busy or too lazy to return them within the 14 days and thats how they make their money.

by Jon Black | 26 May 2006 11:05 | Greensboro, N.C., United States | | Report spam→
I ordered film from them last year, and when it arrived, it was already expired by a month. When I called them, I got the run around and they said it was still good and if I wanted fresh film, I could order more.

Needless to say, that was the last time they got any of my money. So now I order from Freestyle and have never been lest down on any of the $500+ orders I have made.

by david bram | 26 May 2006 14:05 | New Mexico, United States | | Report spam→
I have been buying gears from ADORAMA over 10 years now…..I never had any problems….if you ever deal there speak to Efraim he is the best you will never have problems with this guy. 1-800-223-2500 ext 2103

by Raffi Kirdi | 26 May 2006 15:05 | Paris, France | | Report spam→
I have been buying gears from ADORAMA over 10 years now…..I never had any problems….if you ever deal there speak to Efraim he is the best you will never have problems with this guy. 1-800-223-2500 ext 2103

by Raffi Kirdi | 26 May 2006 15:05 | Paris, France | | Report spam→
i’ve recently had a weird experience with them: i bought a used, EX- condition Nikon 17-35 f/2.8 lens. it came, looked great, shot great, but squeaked when i used autofocus. i had a local camera shop look at it and they said it’s a sign of motor wear and expensive to repair. Adorama took it back, no problem – and sent me another one. it squeaks too. i played with it while they were on the phone, they could hear it! so i asked for a third, they checked it in the store and told me its good. and guess what. IT SQUEAKS!!! wtf??? anyone had any sort of such experience with such a lens? Adorama, of course, claims that the lens needs to be oiled and this is minor; and they’ve been good with returns and taken all the lenses back no questions asked… but it’s very strange. any thoughts, anyone?

by Roey Yohai | 26 May 2006 16:05 | Washington DC, United States | | Report spam→
i’ve recently had a weird experience with them: i bought a used, EX- condition Nikon 17-35 f/2.8 lens. it came, looked great, shot great, but squeaked when i used autofocus. i had a local camera shop look at it and they said it’s a sign of motor wear and expensive to repair. Adorama took it back, no problem – and sent me another one. it squeaks too. i played with it while they were on the phone, they could hear it! so i asked for a third, they checked it in the store and told me its good. and guess what. IT SQUEAKS!!! wtf??? anyone had any sort of such experience with such a lens? Adorama, of course, claims that the lens needs to be oiled and this is minor; and they’ve been good with returns and taken all the lenses back no questions asked… but it’s very strange. any thoughts, anyone?

by Roey Yohai | 26 May 2006 16:05 | Washington DC, United States | | Report spam→
Are you sure they are’nt giving you the same lens? Did you check the serial number?

by gaurav | 27 May 2006 02:05 | new delhi, India | | Report spam→
Hi Alyson,

i can relate to your story even though i continue to go there for convenience sake…to buy papers and films. about 18 years ago, i bought a used Minolta CLE body from them. there were problems from the get go…i got suckered. the shutter has never worked properly even after i took it out to Minolta in New Jersey. after i realized there was a problem with the shutter, i tried to return it and the salesman accused me of breaking the camera and trying to scam them. i was very young at the time and began to cry…obviously, i never did anything to break the camera…even after taken to Minolta and Nippon…they could not repair it. it was terrible because it was a graduation gift from my father.

so, that is my horrible story. i feel stupid for frequenting them after all of this but i supose it is pure laziness since it is close to my darkroom. let me know what you are planning to do.

resently, i bought a used polaroid back for my mamiya 645…well, priced and no problems.

keep me informed.

Juliana B,

by Juliana Beasley | 27 May 2006 02:05 | New York City, United States | | Report spam→
yes, i bought a crap 35 mm lens from them for my leica some years back. when i got home and tested it the rings began to fall off, little screws boncing around the floor. i am currently boycotting adorama and all that they sell. they’re fine if all you’re doing is picking up film (however give your money to k&m same prices and the people much more deserving of your money), but if you ever need to deal with anyone for a matter that actually requires some intelligence you’re out of luck.

by [former member] | 27 May 2006 08:05 | my scanner and a pint of gunie, United States | | Report spam→
I held back on this, because it is a generalization about people, which is always dangerous. But I suggest that with B&H and Adorama, there are some cultural issues that you have to consider when you go into the store or talk to them on the phone. My own experience is that the black-hats come to many transactions in a different way than we non-black-hats might, and when they are pushed a bit they strike back. They are tough, competitive traders, but that can sometimes work to your benefit (hence the often-cheaper prices at those stores). I would think that LS people, sophisticated as they are in interacting with different cultures, would not be so surprised by this.


I had some of the same experiences complained about here — especially super rude salesmen — with 42nd St. Photo some years ago (before they went bankrupt). I simply concluded that they were too much trouble to do business with (maybe my attitude shared by other customers was why they had to go bankrupt). This was in the days before the Internet. But in the late 90s I had some friends who said that B&H, while still a black-hat store, was very good. With the advent of the Web, I started ordering from them, and every order has been a success. It came fast and was exactly as specified. Earlier this year I placed a few orders with Adorama and they were just as good.


I would urge people generally never to rely upon a saleman for their information about anything they are buying, and that is certainly true of camara gear (where $100s and $1,000s of dollar seem usually to be involved). Do your research independently and then order based on price and reliability of the order fulfillment. Adorama and B&H both seem (based on my experience) to work hard to get the gear to you quickly, and with an institutional desire to send you away happy. But when you have to interact with their salesmen, you may not get uniform or institutional treatment. Be prepared for a different transactional experience, just as when you are buying the odd item from the market in Marrakech or Cairo.


Generally boycotts usually don’t achieve a lot. If you really want to get even with a merchant, buy only their loss-leaders!

by [former member] | 27 May 2006 09:05 | Washington, DC, United States | | Report spam→
Neal,

i find the expression “black hats” or “black hat store” very offensive. you have made a terrible generalization not to mention found the wrong forum to vent your stereotypes. consider, most of the people on this site come from all over this world not to mention try to give honest and the marginalized and unseen a voice. in this forum or any other it is unexceptable.

Adorama blows…they just do.

juliana

by Juliana Beasley | 01 Jun 2006 02:06 | New York City, United States | | Report spam→
Well, sorry Juliana that you don’t get the point of my post…which is simply that there are differences in the way people from different cultures do business, and you should recognize it and take advantage of it where possible (which is a way of celebrating it).


And by comparison to your flaming post I did not attack them personally, only pointed out that they are different and behaved differently. There are some generalizations that work inductively and deductively.

by [former member] | 01 Jun 2006 04:06 | Washington, DC, United States | | Report spam→
I bought a used widelux f8 from Adorama in 2000 and I’m still shooting with it just fine!!!

by Davin Ellicson | 01 Jun 2006 04:06 | London, United Kingdom | | Report spam→
Neal – “Black-hats”?

Are you saying they’re ripping people off because they’re Jewish?

Are you freaking kidding me?

by Brian Short | 01 Jun 2006 05:06 | New York City, United States | | Report spam→
Hey, it is said that I had Jewish ancestors (Jacobson), but that does not/should not matter. My ultimate point here is that people should stop and be rational about this. Adorama and B&H are two of the largest dealers in the US, and probably in the world. So they must be doing something correct almost all of the time. You don’t get to tht scale of business by regularly ripping people off.


I won’t revisit my earlier point (Michal nailed it absolutely correctly), but I will say that anyone who makes a major purchase of photo equipment without considering those two stores is making a big mistake. You just cannot fairly dismiss either by saying it “blows.” That’s just too simplistic.

by [former member] | 01 Jun 2006 18:06 | Washington, DC, United States | | Report spam→

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Participants

David Honl, photographer David Honl
photographer
Bali , Indonesia
Imants, gecko hunter Imants
gecko hunter
" The Boneyard" , Australia
Jon Black, Photographer Jon Black
Photographer
Addis Ababa , Ethiopia
david bram, Photographer david bram
Photographer
New Mexico , United States
Raffi  Kirdi, Photojournalist Raffi Kirdi
Photojournalist
Paris , France
En route to NYC (ETA: Aug 31 2014 ).
Roey Yohai, Photographer Roey Yohai
Photographer
New York City , United States
gaurav, gaurav
New Delhi , India
Juliana Beasley, Photographer and Writer Juliana Beasley
Photographer and Writer
Rockaway Beach, New York , United States
Davin Ellicson, Photographer Davin Ellicson
Photographer
New York , United States
Brian Short, Consultant Brian Short
Consultant
New York City , United States


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