419 Dear LS fellows, I am completely upset by Canon's guarantee services. I am feeling fooled by this so called professional commitment that the company was supposed to have with professional photographers. My US$ 4,000.00, six months and 6,200 shutter cycles Mark II N simply doesn't work anymore. Error 99 the camera says. But ok, it's only a machine, and sometimes machines break. The problem was, when I tried to repair my camera, an still unfinished nightmare had started. Right now I am travelling on assigment in Europe and, unfortunately, my US$ 4,000.00 Mark II N decided to stop working properly. An Error 99 message appears, aparently caused by an electrical malfunction in the shutter, as said by a Canon Europe technician in Portugal. My problems, and the reason of this complain, started when I contacted Canon, searching for repair services in my bad-constructed camera. In Europe, I was said that nothing could be done unless I had all the purchase and guarantee papers, as the camera couldn't be identified by its serial number. Honestly, I have a lot of bigger concerns than carrying these papers with me everytime I am on assignment. Carrying these papers means that I expect that my equipment breaks, and if I expect that my equipment breaks I will not carry these papers, but I will change my equipment choice. Than I contacted Canon Brazil, once I am coming back home next week. What was my surprise when I was said that, once I bought my camera in USA, I don't have guarantee repair services in Brazil. OK, I know how things in Brazil work. I argued with Canon Brazil and I said that I would present a formal complain against Brazilian services. Then I called Canon USA and, for my biggest surprise, I was told exactly the same story: if I bought the camera in USA, only in USA I will have guarantee repair services. It means that I will loose a lot of time shipping my camera, a time that I don't have, once it is expected that I need this camera to work with. But the story got worse: I can deliver my camera to the States for repair, and the repair will be done, but Canon can't ship me back the camera once I live in Brazil. In other words, I can't count on the guarantee services even in USA, the country where I bought the camera. I am a professional photographer, and as a professional photographer I am suposed to travel the world with my camera and come back home with my images. For this reason I chose a professional camera from a professional brand: because I need to expect from my equipment the same trustfullness that my clients expect from me. I am very disappointed with Canon services and I would kindly ask Canon that, the next time they put an advertisement in the pages of a photo magazine, please exclude the word "professional" from it. It's completely untrue. Sorry for bothering you, guys, but I had to make this problem public. We spend a lot of money (and energy, effort, passion,...) in photography and, simply, we can't be treated like that by a photography company. anderson schneider ------------------------------------------------------------ 10 2006-09-20T09:33:29Z 0 2008-03-12T12:54:57Z true 8387 false 4074 2006-09-21T11:15:21Z Brasilia true true unprofessional_canon_professional_services 1 2008-03-12T12:54:57Z 5306