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World Press Photo login errors

Has anyone been having issues logging in to their World Press submission ?
I have been getting errors for the last 2 days and unable to login to finalize my submission.



by [an unverified member] at 2010-01-13 12:51:35 UTC | Bookmark | | Report spam→

Me too, I’ve been trying to submit for 2 days now. I have send them an email, but haven’t received any answer.

by Bartek Wrzesniowski | 13 Jan 2010 13:01 | Dusseldorf, Germany | | Report spam→
I’ve just received an emial from WPP,
the deadline is extended until Sunday 17 January

by Bartek Wrzesniowski | 13 Jan 2010 13:01 | Dusseldorf, Germany | | Report spam→
Yeah I am having problems as well. I managed to upload 1 story but after selecting the category got an error message. That was 2 days ago. I can access my personal data but cannot upload or retrieve what I already uploaded.

I get this error

An error occurred
An error occured while retrieving your story entries.

Please try again. If the error keeps occurring, contact help@worldpressphoto.org. In your e-mail, please provide the following event key and the event details.

Event key:
Event details: Failed to lazily initialize a collection

I did get a reply from WPP but it was generic and I still cannot upload.

From WPP

Dear Mark,

As many photographers are uploading there work at the moment, there is a lot of traffic on the web entry site. Please try it again tomorrow, we are doing our utmost best to make the website work as efficient as possible. Please don’t be worried about the deadline, we will of course make sure that you can submit your entry fine.

Best regards,


by [former member] | 13 Jan 2010 13:01 (ed. Jan 13 2010) | London, United Kingdom | | Report spam→
Cheers Mark, I’m getting that error too. Images I thought I’d succesfully uploaded have disappeared and now I can’t select any page within the site without getting many other errors.

This seems more of a buggy thing as opposed to a traffic issue?

by James Ball | 13 Jan 2010 14:01 (ed. Jan 13 2010) | London, United Kingdom | | Report spam→
the same for me: problems uploading stories, it went fine uploading singles. I’ve got an email from wpp, their server seems to be overloaded these last days….

by Livio Mancini | 13 Jan 2010 15:01 | Mumbai, India | | Report spam→
there’s the official notice linked on the top of this home page too

by Federico Caponi | 13 Jan 2010 17:01 | warsaw, Poland | | Report spam→
Update – The deadline for submitting entries through the web entry site is Sunday 17 January 2010, 23.59 Central European Time.

From : http://www.worldpressphoto.org/index.php?option=com_content&task=view&id=1709&Itemid=251&bandwidth=high

by Theodore Kaye | 13 Jan 2010 17:01 | Taipei, Taiwan | | Report spam→
Has anyone been able to upload any images? I am still getting error messages.

by [former member] | 13 Jan 2010 22:01 | London, United Kingdom | | Report spam→
I’m getting an error while entering my personal info…can’t even get past that stage…

by Noah Addis | 14 Jan 2010 00:01 | Madrid, Spain | | Report spam→
i was able to fill all my personal and professional data. as i tried to upload the photos the operation crashed at 30%…

by Federico Caponi | 14 Jan 2010 00:01 | warsaw, Poland | | Report spam→
The issue seems to have been resolved. Spoke with WWP and they said it was a server issue.

by [unverified member] | 14 Jan 2010 04:01 | NBO, Kenya | | Report spam→
finally got passed the personal page after trying multiple times….Now, i’m stuck uploading images…images upload but when i hit save i get error message…

by [former member] | 14 Jan 2010 06:01 | Los Angeles, United States | | Report spam→
My upload stops at 44%….

by MACLELLAN | 14 Jan 2010 06:01 | Windsor, Canada | | Report spam→
This is turning into a real marathon of the mind. I sign in OK but get an instant error message which can be by-passed by clicking on my personal data.

If I click either the singles or stories I get an error message.

Jehad are you able to successfuly upload and submit?

by [former member] | 14 Jan 2010 10:01 | London, United Kingdom | | Report spam→
Same for me too; each time I sign in I get the ‘lazily failed to initialise a collection’ error …
I also dont get the ‘my stories/upload’ option that were there previously, just the error. ‘Event id: 725576747’.
The singles options remain ok, as well as the ‘my data’ tab.

by James Ball | 14 Jan 2010 10:01 (ed. Jan 14 2010) | London, United Kingdom | | Report spam→
This morning I successfully updated my personal/professional data… now on to the photos…

by Martin Mraz | 14 Jan 2010 10:01 | Prague, Czech Republic | | Report spam→
The personal/professional data has never been an issue. 2 Days ago I uploaded 11 images from 1 of the stories I was submitting.
It took a while but it finally went then I selected the category and title and after a long attempt it timed out.

Now I am unable to see those images or upload further images either singles or stories. Just the error code.

The extended deadline is not much use if you cannot upload.

It’s quite shoddy to be honest.

by [former member] | 14 Jan 2010 10:01 | London, United Kingdom | | Report spam→
crashed at 28% uploading a 12 photos story…I think somebody from wpp desk should make a public communication about these troubles…we are all wasting hours trying to upload…are you sending 300dpi?

by Federico Caponi | 14 Jan 2010 11:01 | warsaw, Poland | | Report spam→
Federico there is no need to send 300 dpi as the images are projected.

I imagine if this continues WPP should allow entries to be send via an alternative means. If 1 photographer is unable to upload because of technical problems that orginate at WPP then the contest is null and void.

I am going to call them and find out what is going on. I will let you know what they say!

by [former member] | 14 Jan 2010 11:01 | London, United Kingdom | | Report spam→
thanks…this is the email I received when I asked about dpi…I imagined some of the jury need “working prints”:

Dear Federico,

The images should be at least 72 dpi, 300 is better. The longest side of the image is most important, this should be at least 3000 pixels long.

Best regards,


I’ll resize my photos but with this kind of dimensions they suggested I think their server is just full!

by Federico Caponi | 14 Jan 2010 11:01 | warsaw, Poland | | Report spam→
Could be… I have so far managed to upload one singe image, at 3.5 MB. My next image is 10.5 MB and is repeatedly failing to save after upload.

I have to go away for the weekend tomorrow, and I’m afraid that at this rate I just won’t get everything uploaded by tomorrow morning… another deadline extension perhaps? I hope…

by Martin Mraz | 14 Jan 2010 11:01 | Prague, Czech Republic | | Report spam→
OK I just called them and they have a major problem with the server. They are trying to fix the problem.

I was assured that everyone will be able to upload and submit their entry.

Those brave soles who are prepared to stare at a screen please keep us updated if you get any joy uploading.



by [former member] | 14 Jan 2010 12:01 | London, United Kingdom | | Report spam→
Nice work Mark, thanks for the update

by James Ball | 14 Jan 2010 12:01 | London, United Kingdom | | Report spam→
Looks like things have improved… I’ve got 3 images uploaded now :-)

by Martin Mraz | 14 Jan 2010 13:01 | Prague, Czech Republic | | Report spam→
Improvement for me too; images have re-appeared and no errors as yet!

by James Ball | 14 Jan 2010 13:01 | London, United Kingdom | | Report spam→
Yeah It now seems to be working OK.

Good luck.



by [former member] | 14 Jan 2010 14:01 | London, United Kingdom | | Report spam→
The upload of my first series seems to be stuck at 44%… anyone know if I can upload a story several images at a time, or do they all have to be uploaded as one batch?

by Martin Mraz | 14 Jan 2010 14:01 | Prague, Czech Republic | | Report spam→
Back to square 1.

Everything seemed to be working fine. I deleted the files that were already on the server and uploaded it again….to 66% It has crashed on me twice there.

Hold on, make that 3 times.

I suspect there is now a backlog and everyone is trying to upload.

I am writing this via my blackberry so it does not intervere with the upstream.

It’s just crazy.

by [former member] | 14 Jan 2010 14:01 | London, United Kingdom | | Report spam→
Well, I tried it and answered my own question. Yes, you can upload just a couple of images for a story and then add more… so I’m doing it in batches in two at the moment…

Everything’s really slow though… but I’m watching Entourage Season 5 on DVD and sipping Talisker 57º sigle malt scotch in the downtime… :-)

by Martin Mraz | 14 Jan 2010 15:01 | Prague, Czech Republic | | Report spam→
hey everyone-

oooooh single malt. that sounds good.

yep. i have been trying for 2 days to no avail- the only advice they gave me was you can downsize to 2000 PX on the max. dimension instead of 3000 but that is not helping.

i cannot get a story to upload at all. i will try in the US wee hours and see if that works. but seems to be a mess.


by Angela Jimenez | 14 Jan 2010 18:01 | New Orleans, United States | | Report spam→
been trying to upload for the last 3 days – get stuck each time at 73% ! i called WPP twice and each time i was told to try in a couple of hrs – extending the deadline doesnt help much if the problem isn’t properly addressed -

by Luca_ | 14 Jan 2010 19:01 | venice, Italy | | Report spam→
I’ve been having problems all week trying to get stories submitted. The uploads complete then when I try to save the title/category, it times out and I get an error.

by Terence Patrick | 14 Jan 2010 19:01 | | Report spam→
uploaded 7 photos from a story (of 12!) in 3 hours!!!very slow..and some photos were uploaded without the captions (also if i wrote all the metadata in my files!). it’s a mess, better than yesterday but still a big mess!

by Federico Caponi | 14 Jan 2010 19:01 | warsaw, Poland | | Report spam→
on my experience it seems working better if i let the photo be uploaded to the end (also if it takes a long time) than stopping the uploading and trying again hoping to be faster

by Federico Caponi | 14 Jan 2010 19:01 | warsaw, Poland | | Report spam→
i just uploaded 2 photo, it took me 10 mins – and the i got an error message when saving the title !!,
even if it’d work every 2 pics it would take me ages to upload 4 stories of 12 pics each!
useless -

by Luca_ | 14 Jan 2010 19:01 | venice, Italy | | Report spam→
I guess we get what we pay for. :P

by Terence Patrick | 14 Jan 2010 19:01 | | Report spam→
I have managed to upload one story. The trick is to upload in batches of 3 save them in the category and then add the extra images.

Also the metadata is not in the uploaded files, I had to add that once the image has uploaded.

It’s a pain in the arse but appears to be the only way to do it.

I received an email from WPP asking photographers to downsize to 2000 pix but that (in my opinion) gives the photographers who have already successfully submitted their images @ 3000 pix an unfair advantage as they will obviously look bigger when projected. Having said that a good picture will look good at most any decent viewing size.

I have uploaded 3000 pix images ok.

It has been a real mind fxxk, single malt sounds like a very good idea.

Best of luck

by [former member] | 14 Jan 2010 19:01 | London, United Kingdom | | Report spam→
It’s impossible to upload anything bigger than a single photo. Uploading a story in batches doesn’t work (at least not here), because even if I upload only two photos, I can’t get past saving the story.
I wonder how will they ensure all of us will be able to upload on time, considering we have work to do by 17th, and will not be spending our time uploading for hours.

by Luka Dakskobler | 15 Jan 2010 01:01 (ed. Jan 15 2010) | Kranj, Slovenia | | Report spam→
on my side now i can upload batches of 2 images each – but having to submit 4 stories of 12 imgs each it’s just madness -

by Luca_ | 15 Jan 2010 08:01 | venice, Italy | | Report spam→
I’ve had the same problems for the last three days, but now, miraculously, it’s working!
Please don’t tell anyone….

by [former member] | 15 Jan 2010 11:01 | Zurich, Switzerland | | Report spam→
I finally finished. It was running very smooth this morning. Even the thumbnails were showing and the metadata was copying over OK.

Martin send me some of that scotch :)

by [former member] | 15 Jan 2010 11:01 | London, United Kingdom | | Report spam→
You’re closer to the source than I am! ;-)

by Martin Mraz | 15 Jan 2010 11:01 | Prague, Czech Republic | | Report spam→
Yeah true but i don’t like going to Scotland.

Have you seen Braveheart? Edward Longshanks sums it up “The problem with Scotland is it’s full of Scots”

This is what could happen while I park up and buy some single Malt! Just kidding I have a few scottish friends!


by [former member] | 15 Jan 2010 11:01 | London, United Kingdom | | Report spam→
it’s working better, still slow but something was improved.good luck sometimes the metadata are not uploaded…good luck!!!

by Federico Caponi | 15 Jan 2010 11:01 | warsaw, Poland | | Report spam→
Well, I think I shouldn’t have posted that it’s working again. Five seconds after sending my post the trouble started again! Oh no, I single-handedly brought down the World Press Photo server!

by [former member] | 15 Jan 2010 12:01 | Zurich, Switzerland | | Report spam→
it’s been like that since days…for sure, next year, we’ll experience another kind of submission to wpp!

by Federico Caponi | 15 Jan 2010 12:01 | warsaw, Poland | | Report spam→
i bet next year it won’t be free anymore -

by Luca_ | 15 Jan 2010 12:01 | venice, Italy | | Report spam→
same situation, last 2 days… i can’t complete 100% my uploading, and need to do a incompleted submission

good luck

by [former member] | 15 Jan 2010 22:01 | Hermosillo Sonora, Mexico | | Report spam→
just submitted my 3 stories. it has been a long long job. I suggest you to try to be calm and wait before the wpp uploading page has finished her refreshing when it has taken the photo. good luck to everybody!

by Federico Caponi | 15 Jan 2010 23:01 | warsaw, Poland | | Report spam→
I’m done. What a fantastic waste of precious time.
And I’m sitting comfortably at my desk with a super fast internet connection and electricity 24 hours a day. I can’t imagine how this must have been for a freelancer operating out of a dingy internet cafe with a slow and shaky connection in say, Zimbabwe, Mali or Pakistan. Pretty much impossible to take part in this year’s World Press Photo for these guys, I guess.

by [former member] | 15 Jan 2010 23:01 | Zurich, Switzerland | | Report spam→
i finally was able to upload ONE story. good advice to upload just 2-3 images at a time and wait until the site finishes loading completely at each step before trying to move forward. rushing it will crash it.

i agree with christoph that i am here in a spot with hi-speed and all the amenities and i had all that trouble…many people will have a really hard time getting thru.

am sure they are working real hard to fix it up- seems to be working much better than it was…good luck


by Angela Jimenez | 16 Jan 2010 00:01 | New Orleans, United States | | Report spam→
If this can be of any help I finally filed 2 stories and the job was really easier after compressing the pictures a little bit (I didn’t downsize them), instead of using level 12 on photoshop I used 9 and uploaded 3 at a time. A bit slow but it worked.

by [former member] | 16 Jan 2010 00:01 | Guanajuato, Mexico | | Report spam→
An incredible pain in the ass. I found you have to upload about 3 at a time and add more after for a story. I kept the pixel dimensions at 3000 px, but changed my resolution 1o 150 dpi and saved at 9 compression, only then could I upload and it still takes a while. I gave up and only entered one project, not worth the hassle for bragging rights (but enough for a free book!)

by [former member] | 16 Jan 2010 22:01 | Kiev, Ukraine | | Report spam→
5 days to upload 4 stories – to be honest i prefer to pay for it and get it done in 15 mins .

by Luca_ | 16 Jan 2010 22:01 | venice, Italy | | Report spam→
Hi folks. I don’t have none problem early. I suppose this problems are because a bottle neck. Dado advice sounds good. Good luck to all and take in account that Barnack award are open and early is better to upload photos.

by Hernan Zenteno | 17 Jan 2010 03:01 | Buenos Aires, Argentina | | Report spam→
I have had no errors.
Done in about 5 min.

by Andrew Bogacz | 17 Jan 2010 05:01 | New York, United States | | Report spam→
I did it about three weeks ago and it went very smooth. Took about 10 minutes.

by Daniel Etter | 17 Jan 2010 09:01 | Cologne, Germany | | Report spam→
Does anyone know how to get in touch with WP directly? I am still not able to upload and noone is replying to my emails.

by [former member] | 17 Jan 2010 12:01 | La Paz, Bolivia | | Report spam→
Tel. +31 20 676 6096

not sure they are there today , give it a try

by Luca_ | 17 Jan 2010 12:01 | venice, Italy | | Report spam→
Yes. Out of the 85,000 photographers that submit images, they targeted you.

by [former member] | 18 Jan 2010 01:01 | Kiev, Ukraine | | Report spam→
It has been hard but finally I was able to submit 3 stories (total 30 photos). The problem for me is that bottlenecks were due the high resolution required and the amount of submissions during the last days. If you see Oskar Barnack rules you’ll see that they only accept really small files…this can be a possible solution for the next wpp. I totally disagree with Luca who wrote: " 5 days to upload 4 stories – to be honest i prefer to pay for it and get it done in 15 mins"… wpp is the most important contest in our business and it’s also one of the most important cultural event during the year. I don’t think it’s right or fair to wish a fee to be in wpp. I’d rather suggest wpp to reconsider their criteria of admission and to accept smaller files…then everything should work well like in the past. Good luck to everybody and try to email them (from a spam safe address, like @gmail.com..)if you still have problems. They’ll help you.

by Federico Caponi | 18 Jan 2010 09:01 (ed. Jan 18 2010) | warsaw, Poland | | Report spam→
hi federico, u are right , if they addressed the problem properly for next year and it’s kept free of charge we are all happy bunnies, but if it has to repeat like this year, i prefer to pay a small fee and get it on quickly, :)

by Luca_ | 18 Jan 2010 09:01 | venice, Italy | | Report spam→
Yesterday Sunday 17 january, i was trying to upload my images.
I sent them couple of messages telling that there was a problem with the server (i knew it would be oversaturated).
As i had spent 8 hours trying to upload just 12 pictures, and i could just see 6 of them, i just uploaded the story like that, with just 6 pics.
But then they sent me two messages:
-One of them telling me about the difficulties they were having with the server, and then, the best, that tells me that i can upload later the pictures, because they dont want to leave none out of the contest.
So, thats it, people having problems should contact them and tell them what troubles had this last week, before the deadline.
I trust them, just waiting the message to finish my 6 pictures left to end the story. And thats it.
Hope u get the chance to.
Good luck to all.

by Oscar Pinal | 18 Jan 2010 12:01 | Ourense, Spain | | Report spam→
I just received that email:

Dear Benedicte,

As you were not able to finalize your entry by the extended deadline, we would like to ask you to upload your work on your personal FTP server or send us your files through www.YouSendIt.com.

To make sure your files can be uploaded by the team at World Press Photo without any problems, we require the following:

  • Code the files in the correct order of appearance
  • Provide us the category to enter the files in (use in your file codes)
  • All meta data MUST be filled out (shooting date, place, country, caption, publication date (if applicable) and credits)
  • Provide us your username and password
  • After you have uploaded through your FTP or www.YouSendIt.com, write an email to contest@worldpressphoto to notify us and provide us with the details of the FTP account or www.YouSendIt.com.


With kind regards


World Press Photo
Jacob Obrechtstraat 26
1071 KM Amsterdam
The Netherlands

Tel. +31 (0)20 676 6096
Fax. +31 (0)20 676 4471
office@worldpressphoto.org <office@worldpressphoto.org>

by Bénédicte Desrus | 19 Jan 2010 06:01 | Nairobi, Kenya | | Report spam→
I had the same problems too – had uploaded half a dozen singles no problem. It then kept crashing while uploading a story of 12 pics. I gave up and when I could log in and get my singles visible cut my lossses and submitted. If I’d known of the deadline extensions I may have continued trying. Poor effort from the organisers considering the prestige of the event and the time they have to get it together. Good luck to you all.

by Graham Crouch | 20 Jan 2010 06:01 | Delhi, India | | Report spam→
I think the best way to skip this problems is to avoid to do it at the last minute. I did it one week before the dead line and took 10 minutes…and If everyone do it as soon as they can also who has to it last minute will have less traffic, I guess…

by Albertina D'Urso | 20 Jan 2010 11:01 | Milano, Italy | | Report spam→
I started my submissions two days after the competition opened and continued trying to enter throughout the whole period. Definitely a bug in the system

by Graham Crouch | 20 Jan 2010 11:01 | Delhi, India | | Report spam→

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Jehad Nga, Jehad Nga
Nbo , Kenya
Bartek Wrzesniowski, Photojournalist Bartek Wrzesniowski
Dusseldorf , Germany
James Ball, James Ball
London , United Kingdom ( STN )
Livio Mancini, photojournalist Livio Mancini
Havana , Cuba ( HAV )
Federico Caponi, Photographer Federico Caponi
Warsaw , Poland
Theodore Kaye, Photographer Theodore Kaye
Shenzhen , China ( HKG )
Noah Addis, Documentary Photographer Noah Addis
Documentary Photographer
Philadelphia , United States ( PHL )
Windsor , Canada ( DTW )
Martin Mraz, Photographer & Translator Martin Mraz
Photographer & Translator
Prague , Czech Republic ( PRG )
Angela Jimenez, Photographer Angela Jimenez
Brooklyn , United States
Luca_, Luca_
Venice , Italy
Terence Patrick, First Assistant Terence Patrick
First Assistant
Los Angeles , United States ( LAX )
Luka Dakskobler, photojournalist Luka Dakskobler
Kranj , Slovenia
Hernan Zenteno, Photographer Hernan Zenteno
Buenos Aires , Argentina ( EZE )
Andrew Bogacz, Media consultant Andrew Bogacz
Media consultant
New York , United States
Daniel Etter, Photographer / Writer Daniel Etter
Photographer / Writer
Istanbul , Turkey
Oscar Pinal, Photographer Oscar Pinal
Ourense , Spain
Bénédicte Desrus, Documentary Photographer Bénédicte Desrus
Documentary Photographer
(Bénédicte Desrus)
Mexico City , Mexico ( MEX )
Graham Crouch, Photographer Graham Crouch
New Delhi , India
Albertina D'Urso, Documentary Photographer Albertina D'Urso
Documentary Photographer
Milano , Italy


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